@BOOK {
	EDITOR = "Nelson Baloian and Frada Burstein and Hiroaki Ogata and Gustavo Zurita",
	TITLE = "Proceedings of the 20th Collaboration Researchers' International Workshop on Groupware (CRIWG)",
	MONTH = "Sep",
	YEAR = "2014",
	ADDRESS = "Santiago, Chile",
	PUBLISHER = "Springer-Verlag",
	ISBN = "978-3-319-10165-1",
	SERIES ="Lecture Notes in Computer Science",
	NUMBER = "8658",
	}