@ARTICLE {
	AUTHOR = "Flavia Santoro and Marcos Borges and Jos{\'e} A. Pino",
	TITLE ="Acquiring knowledge on business processes from stakeholders' stories",
	JOURNAL = "Advanced Engineering Informatics",
	VOLUME = "24",
	NUMBER = "2",
	PAGES = "138-148",
	MONTH = "Apr",
	YEAR = "2010",
	PUBLISHER = "Elsevier Science",
	ADDRESS = "Amsterdam, The Netherlands",
	ISSN = "1474-0346"
	}