This paper discusses the main differences between humanistic and mechanistic
business process modeling. While the mechanistic approach requires strict
process formalization, emphasizes technical details, and constrains the
modeling task to technology experts, the humanistic approach is more centered
on the end-user. We developed a modeling approach and a collaborative tool
supporting end- user business process modeling. Design storyboards were adopted
as a paradigm for knowledge representation and visual composition. The main
contributions from this research include the knowledge representation structure
and a collaborative tool supporting visual composition of business process
models